Terms & Conditions
1. GENERAL CONDITIONS OF SALE
1.1 Unless specifically stipulated, placing an order implies acceptance by the client of these legal conditions. No stipulation made by the client may differ if it has not been expressly accepted in advance and in writing.
1.2 An order is not final until it is accepted by CARBONISSIMO.
The prices published by CARBONISSIMO include taxes, but not some shipping costs, and are valid except for typographical errors.
3. PAYMENT CONDITIONS
Items will be paid in advance by bank transfer or card payment.
4.1 CARBONISSIMO will not send any item until the administration department has verified that the payment has been made or that the late payment request has been accepted.
4.2 The delivery will be considered made at the time the carrier has made the items available to the customer and the customer has signed the delivery receipt document. It is the customer’s responsibility to check the items upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
4.3 CARBONISSIMO does not undertake any express delivery. The delivery times indicated after consultation are for guidance only and we will endeavor to respect them. However, its delay will not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the client in his order is without effect by the application of point 1.1 of these legal conditions. CARBONISSIMO reserves the right to send them by the means it deems appropriate if this is necessary to fulfill its commitments.
We will accept any return of an item provided that it is in perfect condition, unsealed and in its original packaging and within 10 business days of purchase. In the event of a return within this period, the customer will bear the direct costs of the return.
5.1 SHIPPING OF RETURNS
5.1.1 To proceed with the shipment of a return or an item subject to warranty, the customer must first contact CARBONISSIMO by E-Mail and it will be indicated step by step how to send it, once authorized E-Mail: info@carbonissimo. com
5.1.2 Any return must be previously authorized by CARBONISSIMO.
5.1.3 Any shipment received by CARBONISSIMO must be well protected against knocks. The recommendation is to use bubble wrap, padded envelopes or other similar methods according to the size and characteristics of each shipment.
5.1.4 Any shipment that does not meet these specifications may be rejected and returned to the customer. Returns will not be accepted if the item’s packaging is not original and is not in perfect condition.
5.1.5 Returns must be sent by Post as a blue package or registered letter. However, any package received postage due will be rejected.